Privacy Policy

At The Katiya Experience, we are committed to protecting your personal information and being transparent about how we collect, use, and share it. This policy outlines our practices to ensure you have full confidence in our services.

1. The Data We Collect We collect personal information that you provide to us directly through webforms and when you book a service with us. This includes:

  • Your name, email address, and phone number.

  • Details relating to your travel preferences and needs, including special requests, accessibility needs, and group information.

  • We also collect personal data to power our site analytics, including your browser, network, device information, IP address, and details about your use of our website.

2. How and Why We Collect and Use Your Data

  • Service Delivery: The primary purpose of collecting your data is to provide our travel planning services. Your information is essential for crafting personalized itineraries and managing your bookings.

  • Website Improvement: We collect data about your website activity to learn about site traffic and activity. This information is analyzed by our hosting provider, Squarespace, in a de-personalized form to protect and improve its platform and services.

  • Communication: We use your contact details to track and respond to your submissions. When you schedule an appointment or book with us, we collect personal information to complete the booking. You may also receive marketing emails from us, which you can unsubscribe from at any time.

3. How We Share Your Data

  • Third-Party Suppliers: Your personal data is used solely for travel planning and service delivery. We share your information with relevant third-party suppliers (e.g., hotels, airlines, destination management companies) to fulfill your travel arrangements.

  • Service Providers: We share information with Squarespace, our online store hosting and scheduling provider, so they can provide website and booking services to us. We also share this information with [] for storage and [with Zapier for data porting].

  • Social Sharing: Our website includes share buttons that enable you to share content with third-party services. If you click a share button, these services may receive your personal data.

4. Our Use of Cookies and Other Technologies This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

  • Necessary Cookies: These cookies are always used to allow our hosting platform, Squarespace, to securely serve this website to you.

  • Analytics and Performance Cookies: These cookies are used to view site traffic, activity, and other data, but only when you acknowledge our cookie banner and give your consent.

5. A Note on GDPR We are committed to data privacy. We comply with GDPR regulations, which protect the personal data of individuals in the European Economic Area, the UK, and Switzerland. Our policies and practices, including the use of Standard Contractual Clauses, are designed to ensure adequate data protection. For more information on GDPR, please review the resources available from the official EU GDPR website.

6. Your Privacy Rights You have the right to request access to your data or ask for it to be deleted at any time by contacting us directly. You can also unsubscribe from our marketing emails by clicking the link at the bottom of the email.

7. Contact Us For any privacy-related inquiries or to exercise your rights, please contact us directly at katiya.plummer@fora.travel